By Roni Burd, OLW Program Manager

This is my first blog post.  I joined the team and Microsoft very recently, so I’m just an average Joe here. Not so long ago I used to be on the other side of the fence, using software for everyday things, so I’ll try to write as openly as I can about my experience.

The first thing I wanted to talk about is the people who spend time in our forums asking us questions, describing their frustrations and suggesting new ideas. A lot of that feedback, believe it or not, goes into making our product better. Trust me; I’m not drinking the Kool-Aid yet. I’m always surprised and humbled by it, because I have never participated in forums like this before.

We really read the posts and consider the changes you send. Although we may not be as fast as you want us to be in making those changes, we sure take notice. We’ve seen a lot of great ideas that we evaluate and try to address in future iterations. It’s harder than it looks to satisfy everyone, but it is definitely our goal. We (by we, I mean the OLW team and I) like to think that OLW is pretty good at achieving this goal so far, but we are reminded that we sometimes fail. People actually fight when we deliberate making the code cleaner or delivering a better UI. Obviously, by looking at your comments the discussion tilts in your favor.

There you have it. I had to start somewhere, right, so those are my first thoughts. Hopefully next time I can talk to you about something more interesting. I have no idea what it is yet, but I’m sure I’ll think of something!

 Roni Burd, OLW Program Manager