Help!

I downloaded and installed Microsoft Office Live Add-in beta.  I tried to sign up for Microsoft Office Live Workspace with my hotmail ID but failed and kept getting error messages.  I was able to sign up for MOLW with my msn ID but rarely use that account.  I just checked and my hotmail, msn and live accounts are all Linked Windows Live IDs.  I also use my hotmail ID with my Microsoft Office Live Small Business and SkyDrive accounts and therefor want to set up/sign up for Microsoft Office Live Workspace with my hotmail account.

Certainly Microsoft should be able to get MOLW to work with its own hotmail service.  How about it Microsoft, will you assign a programmer to fix the problem?  I know there are many others on this forum with similar problems and countless other clients and potential clients unable to use MOLW. 

HELP! 

RFNAPLES, you should be able to sign up for OLW with your hotmail ID, just as you did with Small Business. Go to http://workspace.office.live.com and click sign up. If you still hit an error, please let us know what the error you receive is.

Chris

You should contact support at https://support.officelive.live.com/eform.aspx?productKey=officeliveworkspaces&ct=eformts.

Contacted them with little hope.  Seems like there are a lot of people on the forum getting the go round.  Thanks, maybe I can get to the right pay grade.

I understand your frustration. The folks you see replying to many of these threads (me included) are developers, testers, program managers, and other OLW people that work to make it a better product everyday. We try to provide a quick touch way to get in touch with us so we can hopefully resolve and help people that are having issues with our service. When we need to do more in depth troubleshooting and work closer with users, we ask people to contact support so that more in depth triage can be done. If an issue is found with our service, they have channels to get the issue on our radar with the actual technical issue identified.  I trust that our support will treat your issue with priority and work to get it resolved soon.

Chris

Thought you and other members of this community might be interested in my progress.  I contacted support at https://support.officelive.live.com/eform.aspx?productKey=officeliveworkspaces&ct=eformts.  After a few emails and "try this" attempts my case was escalated but I am not sure if that was the down or up escalator.  The Microsoft Office Live Escalation Services Team sent a few more emails and "try this" failures.  When I suggested we communicate by phone they responded: "Although I do realize phone would make communication faster, we currently we do not offer phone support."

Finally I received an email that paraphrasing says "We know what the error is, we can duplicate it, but we won't fix it now, we don't know when we will fix it, but keep trying.  We will close the case now, and won't provide any updates."  Perhaps I missed a little in the translation so here is what they actually sent:

RFNaples

Could you please try to access your workspace again? We have been working on this issue and believe that the issue has been resolved.

Thanks for the patience on this one.

-Scott

Scott
 
Thanks looks like I can now access my workspace from Office Live Small Business and from Office 2007 from my hotmail ID even though it signs me on with my msn name.  I can't apparently open a new workspace under my hotmail id since I already set one up with msn ID when hotmail failed.
 
I was able to save a document to the workspace while in workspace but not while in Office 2007.  I am not sure if the Save in Office Live and Open from Office Live commands are working properly in Office 2007.  When I use them it brings up my documents on my HD and not on Workspace or Office Live.  I am not even sure if you can save documents in Office Live Small Business or only in Office Live Workspace.  Supposedly, the Office Live Update 1.2 for Microsoft Office Live Workspace beta makes working with Microsoft Office programs faster and lets you access workspaces from Microsoft Office Word, Excel, and PowerPoint. Advise.

Why does Microsoft insist on brand naming so many products?  It makes differentiation by consumers difficult.  Let's see how many variations of Windows, Live, Office, Office Live and Explorer are there?
 
Bob