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Can't log in with Office 2007 apps

Last post 09-15-2008 2:37 AM by kutlay. 4 replies.
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09-05-2008 2:06 AM
  • wayward
  • Joined on 09-04-2008
  • Posts 2
  • Points 25

Can't log in with Office 2007 apps

I can log into Office Live Workspace just fine with IE8 Beta 2. However, I can't log in with any Office 2007 progam. I get a Passport.NET pop up with my correct email address and a blank password field. I enter my pasword and click OK. After a few moments, the pop up is back, again with a blank password field, as if I had entered the wrong password (I know the password is correct). Any ideas why I can't log in with Office 2007? BTW, I'm using Vista Ultimate 32 bit SP1 with all the current patches, and Office 2007 SP1 with all current patches. Thanks.

  • Post Points: 20
09-08-2008 12:01 AM In reply to
  • kutlay
  • Joined on 06-02-2008
  • Seattle, WA
  • Posts 7
  • Points 80

Re: Can't log in with Office 2007 apps

 Hi,

It sounds like you have the Office Live Add-in already installed.A few questions:

Do you have the latest version of add-in installed?

Did these problems start after you have uptated your browser to IE8 Beta 2?

Did you try clicking edit on a document to launch the Office Client when you are logged into Office Live Workspace, what happens then?

One possibility is that your webclient service might be disable. To check please use the steps below:

Right-click on "My Computer", select "Manage". Then expand "Services and Applications" on the left column, select "Services". On the middle column, scroll down till you find "Webclient". Double-click on it, make sure it is set to "Automatic" and click "Start" if it's not started already.

 We can look into a few other things depending on this.

 Thanks

Kutlay 

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  • Post Points: 35
09-08-2008 2:18 AM In reply to
  • wayward
  • Joined on 09-04-2008
  • Posts 2
  • Points 25

Re: Can't log in with Office 2007 apps

Silly me. I have my passwords stored in two different locations. The one used for browsers was correct but the other was wrong. I can now log in via Office apps. Thanks.
  • Post Points: 5
09-14-2008 3:24 PM In reply to
  • EddieD
  • Joined on 09-04-2008
  • Posts 9
  • Points 150

Re: Can't log in with Office 2007 apps

Just a quick note that I was having a similar problem. I could log into my Office Live account through Word 2007, but when I tried to "Open from..." or "Save to..." Office Live I was instead being directed to my local Documents folder.

 I found from this post that my Webclient service was not running. Enabling that service fixed the problem. Maybe it should somehow be pointed out to the user if this service is not enabled? Otherwise it looks like the Office Live plugin is just mysteriously not able to access online workspaces.

Cheers!

  • Post Points: 20
09-15-2008 2:37 AM In reply to
  • kutlay
  • Joined on 06-02-2008
  • Seattle, WA
  • Posts 7
  • Points 80

Re: Can't log in with Office 2007 apps

Thanks EddieD, I will pass this information to our team and have it investigated to see if we can detect and report this in the client.

 Kutlay Topatan

Office Live Workspace PM

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  • Post Points: 5
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