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Help! Save to Office Live doesn't work...

Last post 12-30-2008 7:36 PM by russellcole38. 8 replies.
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09-30-2008 5:24 PM

Help! Save to Office Live doesn't work...

Hi there,

I'm running Office 2007 Home and Office, and Vista Home Premium.

When I open a file from Office Live (on the web), edit in excel, and hit ctrl-s, it works fine.

If I try to use the "Open/Save to Office Live" buttons within excel it takes me to my local documents.

Any help would be appreciated. 

Thanks

Matt

Filed under:
  • Post Points: 35
09-30-2008 9:24 PM In reply to
  • RN12
  • Joined on 07-29-2008
  • Posts 9
  • Points 120

Re: Help! Save to Office Live doesn't work...

 Hi Matt:

I have had the same problems and have stopped using Office Live until this is resolved. Clearly there is a problem. I contacted Microsoft support but they did not really help.

The list moderators offered to pass on the message to support, which was appreciated, but I never heard back. Hopefully they will fix this problem. 

Richard

 

  • Post Points: 20
10-27-2008 11:46 AM In reply to
  • Ginger
  • Joined on 10-27-2008
  • Posts 1
  • Points 5

Re: Help! Save to Office Live doesn't work...

I have been having the same issue for about 2 weeks.  If I am in the file for only a few minutes it is fine but If I spend any longer than 5 minutes in the file it doesn't let me save.  This is horrible as after excel/workspace crashes it doesn't have a recovery file.  This is horrible!

  • Post Points: 5
11-08-2008 1:32 AM In reply to
  • hubertsvk
  • Joined on 06-06-2008
  • Posts 4
  • Points 50

Re: Help! Save to Office Live doesn't work...

i have the same problem ... when i click save to Office live on the saving dialog, saving dialog open again without saved dokument... word is saving dokument well but excel cant work ... repair it pleeeeeeeeaaaaaaaaaaassssssssssssseeeeeeeeeeeeeeeeeee

The description for Event ID 14903 from source WebClient cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\hubka.workspace.office.live.com\Docs\Document2.docx

87

-

System

- Provider
[ Name] WebClient
- EventID 14903
[ Qualifiers] 32768
Level 3
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2008-11-08T06:23:31.000Z
EventRecordID 5696
Channel Application
Computer hubert-PC
Security

- EventData

\hubka.workspace.office.live.com\Docs\Document2.docx
87
  • Post Points: 35
11-08-2008 8:40 AM In reply to
  • Shewuk
  • Joined on 06-09-2008
  • Posts 37
  • Points 425

Re: Help! Save to Office Live doesn't work...

Hi, I am sorry to see this is still a problem for you.  I have sent a message on for further attention.  In the meantime, I suggest you contact support to see if they can provide a solution.

Office Live Email Support

Please let us know if /how the problem is solved, it may help other users in the community.


  
 

Shewuk
Moderating for MSFT
  • Post Points: 20
11-14-2008 3:10 PM In reply to
  • juliebug
  • Joined on 04-30-2008
  • Posts 22
  • Points 260

Re: Help! Save to Office Live doesn't work...

Hi, I'm Julie and I'm one of the French-language moderators for Microsoft Office Live Workspace. I've got a user with a similar issue:

Office 2007 w/ Outlook

Microsoft Office Live Update 1.3

XP SP3 / Vista

Problems began when installing the 1.3 update, and this affects the files he has access to but does not own, it's only when he's an Observer or Editor for the file.

I'll send him to support as well, but I wanted to chime in with some potentially useful information.

Edit: I'm not sure how relevent it is, but if he logs into one of his own workspaces as an editor (not the owner), he can load files using the Recent Files option and can save them using the Save As... option.

Julie M.
Official Microsoft Office Live Workspace Moderator - French-language
  • Post Points: 20
11-15-2008 1:01 PM In reply to
  • hubertsvk
  • Joined on 06-06-2008
  • Posts 4
  • Points 50

Re: Help! Save to Office Live doesn't work...

my problem is when i willl save excel document trought menu "save to office live" without opening new document from worspace ...
excel office live update doesnt working with this

 

  • Post Points: 5
12-21-2008 12:40 PM In reply to
  • okans
  • Joined on 12-21-2008
  • Posts 1
  • Points 20

Re: Help! Save to Office Live doesn't work...

 I have the exact same problem. This happens in Excel (Word works fine)

1- I open a document from my computer.

2- I go to "Save to Office Live" and click on login.

3- I either have to key in login info, but sometimes it recognizes my previous login.

4- I navigate into Documents (it does not save to root).

5- I say save, the save dialog screen closes.

6- It does not give me a progress bar of online saving as it does in Word. In a few second, save dialog box opens again.

It is always the same, I haven't had any other experience.

Any suggestions?

 

  • Post Points: 20
12-30-2008 7:36 PM In reply to

Re: Help! Save to Office Live doesn't work...

 Hi,

I see that I am not the only one. I suspect that the problem involves a registry key that has been assigned an incorrect value. Unfortunately, my knowledge is insufficient to probe for the problem myself. 

  • Post Points: 5
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