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Guess this is why they call it BETA!!

Last post 06-03-2008 12:31 PM by Anton. 7 replies.
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05-22-2008 12:49 PM

Guess this is why they call it BETA!!

Recently signed up to check it out, but the performance is HORRIFIC! I've tried multiple computers from work and home, both flavors of browsers 6&7 but to no avail!!

 When the page finally renders, the next click can take minutes to load. In addition it locks up just about every computer I've tried this on.

 

Hope it gets fixed....................could be a nice product.

  • Post Points: 65
05-23-2008 12:27 PM In reply to
  • Anton
  • Joined on 03-07-2008
  • Posts 40
  • Points 530

Re: Guess this is why they call it BETA!!

Hi Mike,

Sorry to hear about your bad experience. Yes, we are working on improving our perfornance, specifically login times and we take it very seriously. it looks like you are getting especially bad perf, I do not see pages that take minutes to load. Is it possible to understand what is causing such a slow perf? Can you please capture a network trace on your machine and sent it to me for analysis? You may use www.fiddlertool.com, save entire trace as ArchiveZip (this is format of Fiddler trace file) and send to me?

 We'll really appreciate your help in understanding the issue you are seeing. Please PM me if you need any additional instructions or need other help with our product.

 Thanks,

Anton

Office Live Workspace team
  • Post Points: 20
05-23-2008 12:44 PM In reply to

Re: Guess this is why they call it BETA!!

Where would you like it sent?

  • Post Points: 20
05-23-2008 12:51 PM In reply to
  • Anton
  • Joined on 03-07-2008
  • Posts 40
  • Points 530

Re: Guess this is why they call it BETA!!

<my contact info was here> 

Thanks,

Anton

Office Live Workspace team
  • Post Points: 5
05-23-2008 8:42 PM In reply to

Re: Guess this is why they call it BETA!!

It's barely usable.  I tried from work and I've tried on my home machine, it's worthless to me. It takes forever to load and then it freezes all the time.

I love the concept, but it's not ready for prime time.

I'll have to check out Google doc's.

Thanks! 

  • Post Points: 5
05-30-2008 8:14 PM In reply to

Re: Guess this is why they call it BETA!!

I have not experienced these problems.  I am running Vista Enterprise and Office 2007 with IE 7.  OLW loads fine for me nor have I experienced freezing.  There are more features needed but I am very pleased with this BETA product thus far.

  • Post Points: 5
06-03-2008 5:16 AM In reply to
  • Raffy
  • Joined on 06-03-2008
  • Posts 3
  • Points 30

Re: Guess this is why they call it BETA!!

hm.... strange, performance is ok for me.

Regards,

Raffy

  • Post Points: 20
06-03-2008 12:31 PM In reply to
  • Anton
  • Joined on 03-07-2008
  • Posts 40
  • Points 530

Re: Guess this is why they call it BETA!!

Guys,

Thank you for your update. I've got a network trace from original poster and it looks like his problem is not specifically perf related issue but something wrong with his subscription which results in functionality error. This error may manifest itself as very slow loading of the page and I believe that is what he has seen. Our team is working understanding the problem, we glad that we got it reported.

Meanwhile if you see slow perf for OLW product please report it here. More complaints we get more likely we are going to fix perf issues :o) OLW team will really appreciate if you can be very specific in describing your problem and if you are willing to follow up on those providing network traces it would be the best.

Thank you again for helping make our product better,

Anton

Office Live Workspace team
  • Post Points: 5
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