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Office Live Updated Failed

Last post 09-08-2008 4:21 AM by Fowl. 2 replies.
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05-31-2008 9:35 AM
  • OWiseOne
  • Joined on 05-31-2008
  • Bath, Maine
  • Posts 1
  • Points 35

Office Live Updated Failed

I go to install the office live updated and get an error:

 

Update Windows Vista update (KB 947864) has failed to install with the following error message:
"Incorrect function. "

The following updates were not installed:
- Windows Vista update (KB 948531)
- Windows Live Sign-in Assistant

The following updates failed to install:
- Windows Vista update (KB 947864)

See the setup log file located at 'C:\Users\Matt\AppData\Local\Temp\VSD6404.tmp\install.log' for more information. 

_____________________________________________________________________________________________________________________

 

'C:\Users\Matt\AppData\Local\Temp\VSD6404.tmp\'
Download completed at 5/31/2008 9:14:01 AM
Verifying file integrity of C:\Users\Matt\AppData\Local\Temp\VSD6404.tmp\VistaKB947864\Windows6.0-KB947864-x86.msu
WinVerifyTrust returned 0
File trusted
(5/31/2008 9:14:01 AM) Downloading 'VistaKB948531\Windows6.0-KB948531-x86.msu' from 'http://download.microsoft.com/download/c/5/b/c5bfc112-b428-496c-a816-4ac79cfef0ec/VistaKB948531/Windows6.0-KB948531-x86.msu' to 'C:\Users\Matt\AppData\Local\Temp\VSD6404.tmp\'
Download completed at 5/31/2008 9:14:01 AM
Verifying file integrity of C:\Users\Matt\AppData\Local\Temp\VSD6404.tmp\VistaKB948531\Windows6.0-KB948531-x86.msu
WinVerifyTrust returned 0
File trusted
(5/31/2008 9:14:01 AM) Downloading 'WindowsLiveSign-inAssistantforOLW\wllogin.msi' from 'http://download.microsoft.com/download/c/5/b/c5bfc112-b428-496c-a816-4ac79cfef0ec/WindowsLiveSign-inAssistantforOLW/wllogin.msi' to 'C:\Users\Matt\AppData\Local\Temp\VSD6404.tmp\'
Download completed at 5/31/2008 9:14:02 AM
Verifying file integrity of C:\Users\Matt\AppData\Local\Temp\VSD6404.tmp\WindowsLiveSign-inAssistantforOLW\wllogin.msi
WinVerifyTrust returned 0
File trusted
Running checks for package 'Windows Vista update (KB 947864)', phase BeforePackage
Running external check with command 'C:\Users\Matt\AppData\Local\Temp\VSD6404.tmp\VistaKB947864\HotFixCheck.exe' and parameters 'KB947864'
Process exited with code 1
Setting value '1 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista update (KB 947864)':
Property: [HotFixInstalled] = 1 {int}
Running checks for command 'VistaKB947864\Windows6.0-KB947864-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '6.0.0': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionNT' and value '7.0.0': false
Result of running operator 'ValueEqualTo' on property 'HotFixInstalled' and value '0': false
Result of checks for command 'VistaKB947864\Windows6.0-KB947864-x86.msu' is 'Install'
'Windows Vista update (KB 947864)' RunCheck result: Install Needed
Verifying file integrity of C:\Users\Matt\AppData\Local\Temp\VSD6404.tmp\VistaKB947864\Windows6.0-KB947864-x86.msu
WinVerifyTrust returned 0
File trusted
Installing using command 'C:\Users\Matt\AppData\Local\Temp\VSD6404.tmp\VistaKB947864\Windows6.0-KB947864-x86.msu' and parameters '/quiet /norestart'
Process exited with code 1
Status of package 'Windows Vista update (KB 947864)' after install is 'InstallFailed'
Status of package 'Windows Vista update (KB 948531)' after install is 'InstallNeeded'
Status of package 'Windows Live Sign-in Assistant' after install is 'InstallNeeded'

Matthew L Sabean
  • Post Points: 35
05-31-2008 8:59 PM In reply to

Re: Office Live Updated Failed

Hi Matthew,

The specific patch you are trying to install is the Vista April Security update for Internet Explorer.  It contains a rollup of patches for IE and will patch Internet Explorer 5.01, Internet Explorer 6 and Internet Explorer 7.  Please make sure that you have a supported version of Internet Explorer on the system.   

The easiest way to avoid this issue is to go to Windows Update and make sure that you have installed all critical and important updates before you install the Office Live Update.  Office Live Update will detect that it is already installed and skip over this patch.

More information and technical support is provided for this patch by browsing to http://support.microsoft.com/kb/947864

Please let us know if you are still having issues (or if this helps solve your problem) by providing a followup post. 

  • Post Points: 5
09-08-2008 4:21 AM In reply to
  • Fowl
  • Joined on 09-06-2008
  • Posts 4
  • Points 30

Re: Office Live Updated Failed

OWiseOne:
"Incorrect function. "
 

 That could indicate a filesystem incosistancy; try running chkdsk /f in a Command Prompt.

 Have you recently changed drive letters or removed a disk?

  • Post Points: 5
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